Create as stress-less work and productive work environment while your business is in transition. Our team provides professional interim management and while ensuring ensure staff is not "collateral damage".
Our team provides customized and personalized stress proofing and stress strategy services to hotel, resort and spa management teams. We provide consultation, support services and customized programs aimed to reduce employee tensions and stress in order to maximize customer service, improve employee retention, increase job satisfaction, promote service excellence while supporting the goals of the organization. Our team consists of the industry’s only Harvard trained stress specialist, Heather A. Lee, who studied stress physiology at the Harvard Mind/Body Medical Institute and is the Founder and Director of StresSpecialist.
Colleague, Kate Mearns, is the distinguished past President of The International Spa Association and current Director at 5 Spa Consulting having over 25 years of operational experience with spas. We offer support and strategies to industry professionals so they may maximize their operations by minimizing employee stress.
Are you experiencing?
Absenteeism, avoidance of work responsibilities, and tardiness?
Deterioration in work performance, apathy, and unnecessary and costly errors?
Staff anxiety, irritability and cattiness?
Deteriorating health, and more work-related accidents?
Unhealthy eating habits, sleeplessness, and irritability?
Deteriorating professionalism among staff?
Are you in the process of or planning to?
Opening or renovating a spa?
Changing leadership or management teams?
Altering compensation or salary structures?
Enforcing the rules and regulations with resistance?
Experiencing staffing shortages?
Pressured to meet your revenue? Continually expected to do “more” with “less”?
What We Do
Prioritizing and determining the underlying causes of stress in your organization
Teaching you to recognize the early signs of stress in your workplace
Prevent and mitigate stress with any changes in your operations
Improving your self-confidence in meeting your business goals
Developing personalized business strategies for handling stress
Providing workshops for staff while on property